Quick answer
Most colour trading login problems come from five things: the wrong tab (phone vs email), a number entered with a 0 or wrong country code, a mistyped or saved-wrong password, an SMS code that has not arrived, or an old app version or slow network. Check them in that order, then use Forgot password. If the account is locked, contact in-app support from the genuine platform.
Which login error do I have?
| What you see | Likely cause | Fix |
|---|---|---|
| Account does not exist | Wrong tab or number format | Switch phone/email tab; enter 10 digits after +91, no 0 |
| Wrong password | Typo, caps lock or autofill | Type it manually; check caps; then Forgot password |
| OTP not received | Network, SMS filter, too many requests | Wait the countdown, check signal and spam, retry later |
| Spinning or blank screen | Slow network or old app | Switch Wi-Fi/mobile data; update or clear the app cache |
| Account locked or restricted | Many failed tries or a security check | Contact in-app support with your user ID |
| Logged out repeatedly | Login on another device | Log out elsewhere and change password if unsure |
How do I fix a wrong password error?
- Type it manually autofill may have saved an old password.
- Check caps lock and spaces especially at the end.
- Confirm the tab phone or email, as registered.
- Tap Forgot password and follow the code steps.
- Set a new unique password and update any saved copy.
Why is the login OTP not coming?
- Wait for the full countdown before tapping Send again; each new request cancels the old code.
- Make sure the SIM is in the phone and has signal.
- Check SMS spam, blocked senders and DND settings.
- Restart the phone if messages are delayed.
- If you requested many codes, wait an hour before trying again.
If you receive a code you did not request, someone may be trying to access your account. Do not share it, and change your password from the genuine login page.
How do I fix app loading problems?
- Switch networks from Wi-Fi to mobile data, or the other way round.
- Close and reopen the app fully, from recent apps.
- Clear the app cache Settings → Apps → the app → Storage → Clear cache.
- Update the app from its genuine source; see the APK guide.
- Try the browser version use the Log in button on this page.
What if my account is locked?
Contact support from inside the genuine platform. Prepare your registered number, user ID, the time the problem started and a screenshot of the error. Never pay anyone to “unlock” an account, and do not use phone numbers from social media. See customer care.
Could it be a fake login page?
Yes, if you reached it from a chat or SMS link. Fake pages copy the design and capture your password. Check the address, and if you entered details on a suspicious page, change your password immediately from the genuine one. More in account security.
Who is this guide for?
This page is for players who cannot sign in and want to find the cause quickly without risking their account.
Key takeaways
- Check the tab and number format first; most errors start there.
- Type passwords manually to rule out an old autofill.
- Wait for the full OTP countdown before requesting another code.
- Clear the cache or use the browser if the app will not load.
- Locked accounts are handled only through in-app support.
Frequently asked questions
Why does my number say not registered?
You may be on the email tab, or have entered a leading 0 or wrong country code.
How long should I wait for an OTP?
Wait for the countdown shown on screen, often around a minute, before requesting again.
Will clearing the app cache delete my balance?
No. Your balance is stored in your account, not on the phone.
Can support reset my password over WhatsApp?
Use only the in-app support channel. Genuine support never asks for your OTP or password.
I can log in on the browser but not the app. Why?
The app version may be outdated or have a saved wrong password. Update it or reinstall from the genuine source.